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Eugene Alfred, ? 2008

Planning a company or family move is a major undertaking. It’s important to find the best movers for the job, a company that understands your priorities and will comply with your directions. When mistakes do occur, they are sometimes the result of unclear or ineffective communication. Here are five tips for clearly communicating your moving goals and guidelines to the movers you have hired. This is especially important when long distance movers are hired.

Be specific.

When contracting with movers, be clear about what you want them to do or not do. Don’t assume they will handle everything automatically the way you want. Each move is individualized and different. Use concrete verbiage, and if possible, give moving staff a tour of the premises to explain what is to be done, and how.

Write it out.

A written order is typical for most moving companies. Make sure the one you fill out or receive includes everything you want the company to handle. For example, clarify whether they will be responsible for providing packing materials and actually packing the furnishings and equipment to be moved, unless you and others handle that part. Make a list of everything to be moved or things that should be left behind for employees or family to manage.

Double-check the order.

After preparing or receiving the work order, review it carefully to ensure it is accurate. Immediately report any errors so the list can be corrected before moving day. For special handling of certain items, like heirloom furniture, for example, you may want to include a photograph or more detailed description of how it should be transported safely. Keep a copy of the moving order and check it again when movers arrive in case something has been overlooked.

Have an observer present.

If you cannot be present on moving day, arrange for someone who knows your wishes to be there. An observer can answer the moving crew’s questions or step in if something isn’t going right. The supervising person should also check the moving order to ensure all steps are followed correctly, and he or she should know what to do in case there is disagreement on what to do with packing or moving a specific item. For example, the designated observer may need to call you or someone else for clarification.

Follow up.

Have someone available at the new location to supervise unloading, and if included, unpacking and assembling various items. A checklist may be helpful to confirm that all tasks associated with the move have been successfully completed. Any concerns or uncertainties should be noted by the observer or by you to share with the moving company if necessary. The Premiere Van Lines website has the available resources if you would like to learn more.